Shipping Policy

We're dedicated to delivering your order swiftly and efficiently. Here's what you need to know about our shipping process:

We offer free shipping across all orders over $99+ , no matter wherever you are shipping is on us 

1. Order Processing Time:

• All in-stock items will be processed and shipped within 2 business days of placing your order.

2. Custom Orders:

• For custom orders, please note that fulfillment may take a bit longer. Our team puts extra care into crafting each unique piece. Expect your custom order to be fulfilled within  7-10 business days.

3. Shipping Confirmation:

• Once your order is processed and on its way, you will receive a shipping confirmation email with tracking information. Keep an eye on your inbox!

4. Domestic and International Shipping:

• We currently offer shipping services from Sydney, Australia, both within Australia and internationally. Delivery times may vary based on your location.

5. Shipping Options:

• Standard Shipping: 3-5 business days.
• Express Shipping: 2-3 business days.

6. Shipping Costs:

• Shipping costs will be calculated at checkout based on the weight and destination of your order. We strive to provide transparent and reasonable shipping rates.

7. Expedited Shipping:

• If you require expedited shipping, please select the Express Shipping option at checkout. Additional charges may apply.

8. Tracking Your Order:

• Track your order easily through the provided tracking number in your shipping confirmation email 

9. Address Verification:

• Please ensure that your shipping address is accurate. We cannot be held responsible for items shipped to incorrect addresses provided by the customer.

10. Questions or Concerns:

• If you have any questions or concerns about your order or shipping, feel free to reach out to our customer service team at info@dawgio.com