Easy Return Policy

30-Day Return Policy for Matching PJs for Dogs and Humans

Thank you for choosing Dawgio for your matching PJs for dogs and humans. We want to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a 30-day return policy from the date of delivery.

To qualify for a return, please ensure that:

  1. The return is initiated within 30 days from the date of delivery.
  2. The items are in their original, unworn condition.
  3. The items must have all original tags and packaging intact.

Exclusions:

Please note that personalised embroidered and alteration items are not eligible for return. Once these items have been personalised and altered, they cannot be returned or exchanged unless there is a defect in the product or an error on our part.

How to Initiate a Return:

  1. Contact our customer service team at info@dawgio.com within 30 days of receiving your order.
  2. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
  3. Our customer service team will guide you through the return process and provide you with a return authorization.

Return Shipping:

Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items. Dawgio is not responsible for any lost or damaged returns during transit.

Refund Process:

Once we receive your returned items and inspect them, we will process your refund within 30 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges:

If you would like to exchange an item for a different size or colour, please initiate a return following the above instructions and place a new order for the desired item.

Exceptions:

Items that do not meet the criteria mentioned above or are returned beyond the 30-day period may not be eligible for a refund.

Contact Information:

If you have any questions or concerns regarding our return policy, please contact our customer service team at info@dawgio.com